OMC’s support services have been developed through experience to offer the right support at a realistic and affordable price level.
OMC’s IT Support service comprises the following elements:
Triage/remote link interface: a single number for day-to-day IT support requirements provides an immediate telephone response. A remote link (provided by OMC) is used to diagnose the situation and can often effect the solution. If not, a visit to site (within 8 working hours/next working day) is agreed.
Documented support: all contacts with support customers are documented so that an accurate record is maintained. As well as being presented as part of the monthly invoice, this also builds into a valuable analysis tool
Consultative approach: we like to achieve and maintain a consultative relationship with the customer to help them plan and manage their IT resource – to provide budgetary information for example, or to plan service-replacement schedules.
Audit/review: a regular system of review with the customer highlights OMC’s performance standards and issues such as training requirements or recurrent problems.
Please call on 0845 0262 500 or email for a survey and quotation without obligation.